Thank you for choosing bayloramuse.com. We hope you are satisfied with every purchase. If you are not satisfied with the item you received, we will provide a return and refund service if the following return conditions are met. Please read this policy carefully before requesting a return.

Return Period

You may request a return within 30 days of receiving the item. Return requests made after 30 days will not be processed.

Return Conditions

To ensure a smooth return process, returned items must meet the following conditions:

The item has not been worn, washed, or used;
The item is in brand new condition, free of stains, odors, or damage caused by the customer;
The item tags, hangtags, and original packaging are intact;
If the item includes accessories, gifts, or packaging materials, they must also be returned.

If the returned item does not meet the above conditions, we reserve the right to refuse the return or process a refund at our discretion based on the actual condition of the item.

Returns Not Supported

The following items are generally not eligible for return:

Items exceeding the stipulated return period;
Items damaged, soiled, or affecting resale due to human error;
Items already worn or used after selecting the wrong size or color due to personal reasons;
Other items that are not eligible for return according to relevant laws and regulations or website rules.

Refund Process

To apply for a return, please contact bayloramuse.com customer service first, providing the order number, purchaser’s name, and reason for return. Packages returned without confirmation may not be processed normally.

After approval, please return the item according to the return instructions provided by customer service. Upon receiving and inspecting the returned item, we will process your refund request as soon as possible, provided it meets the refund conditions.

Refund Time

After refund approval, the refund will be returned to your original payment account within 3 business days. Due to varying processing times of different banks or payment institutions, the actual arrival time may differ; please refer to your payment institution’s schedule.

Return Address

Please do not return items without confirmation from customer service. After your order is approved, please send the returned item to the following address:

10801 LEMON AVE APT 726
RCH CUCAMONGA, CA 91737
United States

Product Issues

If you receive a product with quality issues, shipping damage, incorrect item sent, or missing item, please contact us as soon as possible after receiving the package, providing your order information and relevant photos. We will prioritize assisting you and provide a reasonable solution.

Contact Us

If you have any questions about the refund, return process, or this policy, please feel free to contact our customer service team at bayloramuse.com. We are happy to help you.